All orders are shipped on the same day if it is placed before 3pm.
FREE SHIPPING OVER $100 ON ALL U.S ORDERS.
To ensure that your package is properly delivered and that you recieve your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevent and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibilty for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We ship WORLD WIDE!
Shipping fees may vary depending on destination.
If you placed your order before 3pm, the item(s) will get shipped on the same day, excluding weekends and holidays. Shipping time takes 3-10 business days. If you need your order to be delivered before the standard shipping time, please choose a quicker shipping method at checkout.
If order is placed after 3pm processing time takes 1-2 days and shipping time takes 3-10 business days, excluding Saturdays, Sundays or Holidays.
Please note that orders to US destinations may take up to 1-12 business days from the date that it was shipped out, not necessarily from the date that it was placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will recieve an email with tracking information.
If you are experiencing a non-delivery of your tracking information that your package was delivered by the carrier but you have not received it, you must contact us within 5 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending of the shipping carrier used).
Veza Le Modèle does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
While we make every effort to accommodate your shipping and billing preferences, in order to protect our team. Veza Le Modèle reserves the right to require customers to use a "common" shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Veza Le Modèle reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
* An irregular or excessive returns history indicative of "wardrobing"
* An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
* Potential fraudulent or criminal activity.
Similarly, Veza Le Modèle reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.
Returns and exchanges
You have 10 days from the date of delivery to return your item.
Please contact customer service for further assistance at Support@vezalemodele.com
All returns are refunded via store credit that will be issued on a gift card that will be sent via email. Returns are processed within 3-7 business days after your item(s) are delivered to us.
All items returned must be in original condition (including all paperwork, packaging and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be returned or exchanged.
If you received items that are damaged, defective, or incorrect, you will need to contact customer service at Support@vezalemodele.com in order to receive a full refund to your original payment method. Damaged, defective, or incorrect items must be reported within 7 days of delivery, and you will need to provide images of defective, damaged, or incorrect item(s).
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Exchanges are acceptable, if item is less that the original price paid, you will be issued the difference in a gift card, that will be used as store credit. Item(s) must be in good condition with original tags attached. Exchanges are unacceptable if item(s) is damaged, defective, altered, or washed.
FINAL SALE ITEMS CAN NOT BE RETURNED OR EXCHANGED!
WE DO NOT OFFER PRE-PAID RETURN LABELS, YOU ARE RESPONSIBLE FOR ANY RETURN SHIPPING FEE
Veza Le Modèle issues refunds to the original payment used on an order in the event that your order:
* Is cancelled by Veza Le Modèle
* One or more of your items sold out since your order was processed
* Item(s) is proved to be recieved damaged, defective, or incorrect.
Veza Le Modèle will take up 2-5 business days to clear your refund. Depending on your financial insitution, the refund amount may take up to 10 business days to post to your account.
If you used a Gift Card to purchase your item(s), your funds will be issued back to your Gift Card immediately.
If you are unsatisfied with your item(s) and wish to return, please contact us at Support@vezalemodele.com , You will need your order details such as, your order number, your tracking number, and you will have to provide a reason as to why you are unsatisfied, and our team will look into your request and we will proceed after everything is revised. If we need further information our support team will contact you via email.
Please remember all returns are refunded via store credit that will be issued on a gift card sent via email.
WE DO NOT OFFER PRE-PAID RETURN LABELS, YOU ARE RESPONSIBLE FOR ANY RETURN SHIPPING FEE.
If your order includes multiple items and one (or more) of the items are out of stock we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
out of stock items
Some items will be very loved and can be out of stock. Veza Le Modele will be restocking on item(s) very quickly. To be the first to know when an item will be back in stock, sign up to our newsletter or follow us on social media.
IF AN ITEM IS NO LONGER ON THE WESBITE, THAT MEANS WE OFFICIALLY GOT RID OF IT.